Careers

About Us:

AZDS Interactive Group is the world’s leading digital agency for the luxury hospitality industry, offering innovative marketing and technology solutions to top-tier luxury travel brands that improve their branded guest experience and deliver measurable conversion increases in room nights and revenue. We pride ourselves on our cutting-edge digital expertise and portfolio of world-renowned clients – from Montage Hotels & Resorts to The Ritz London to Raffles Hotels to 750+ other luxury properties across 6 continents – but also on our forward-looking, entrepreneurial culture & atmosphere.

We are seeking a dynamic Social Media Campaign Manager to join our team to set up, build, manage and optimize paid social campaigns on Meta (Facebook, Instagram) and other social media platforms.

Role Summary:

The Senior Manager, Client Services role will work on a dedicated portfolio of ~15 luxury and ultra-luxury hotels and resorts, under one brand portfolio. Reporting to the Sr. Director, Client Services who oversees this account portfolio, the Senior Manager, Client Services will help support day-to-day client priorities, retainer deliverables, as well as ad hoc project work.

The marketing services this role will support include: ongoing website updates, maintenance and support; SEO; paid social campaign management (Facebook/Instagram); banner ad creative; booking engine maintenance and support; and metasearch advertising.

The Senior Manager, Client Services will be a jack of all trades – with a high level of proficiency communicating with clients, managing projects, owning work within assigned areas, and executing all work with a very high level of attention to detail.

The ideal candidate is a self-starter who enjoys wearing many hats, thrives in a fast-paced environment, and can be successful operating with some level of ambiguity. He or she should be comfortable making quick decisions, providing thoughtful and rationale-based insights on day-to-day work, and anticipating client questions. Our ideal candidate should be someone who will enjoy a combination of strategy, task management and execution. To be successful on this account portfolio, a high level of attention to detail is essential.

Key Role Responsibilities:

• Oversee assigned areas of ownership within the retainer, including developing a strategy/plan, executing or coordinating with internal team members to execute, and obtaining client approvals/feedback.
• Review team deliverables for quality and consistency, and be a final set of eyes on agency work before being shared with clients.
• Understand and master client brand voice and preferences, and be able to apply to all client deliverables.
• Paid Social: Coordinate with the analytics team to ensure pixels and conversion API are functioning correctly.
• Paid Social: Build custom audiences, and provide strategic audience recommendations.
• Paid Social: Set up campaigns, monitor for optimizations.
• Paid Social: Manage client approvals and communications, and support client questions.
• Coordinate WordPress content enhancement opportunities, including client communications, plan development, coordination with the development team, testing, and scalable roll-out plan
• Serve as liaison between SEO team and client, helping to ensure project work is executed on time, is reviewed and approved by the client, and aligns with the overall strategy. Understand SEO fundamentals; ability to speak on SEO strategy and optimizations, as well as insights and recommendations.
• Oversee ad hoc projects, including resource coordination, planning, and client communications.
• Mentor and grow other team members, helping to nurture professional development and skill growth
• Support all client requests, or tasks as assigned

Required Skills & Experience:

• 3-5 years of digital marketing experience
• 3+ years of client-facing experience
• WordPress content management experience
• SEO experience
• Facebook Business Manager experience
• HTML (basic) coding experience

Preferred Qualifications:

• Hospitality / hotel experience is preferred
• Experience in a fast paced digital agency is preferred

Additional Qualities:

• Exceptional service-minded relationship-building skills to foster strong client partnerships.
• Self-starter
• Strong problem-solving skills and adaptability
• Accountability and ownership
• Excellent communication skills
• Attention to detail
• Passion for industry trends, innovation, and hospitality

Compensation and Benefits:

• Competitive salary based on experience
• Flexible time off policy – no set limit per employee
• Hybrid work opportunity
• 401(k) – 4% employer match
• Health insurance
• Dental insurance
• Vision insurance
• Company sponsored life insurance
• Opportunity to participate in the Company’s on-site hotel & resort property familiarization travel program
• Opportunity to participate in the Company’s Sabbatical program
• Paid time off for all major holidays
• Paid week off annually between Christmas and New Year’s

The estimated salary range for this role is $70-90k, depending on experience.

How to Apply:
Apply on LinkedIn